BookBet FAQ — to Your Question
Quick Answers, Right Here

When a match on BookBet is cancelled or suspended indefinitely, bet outcomes are determined by the following rules:

• If the match is cancelled before it starts: Your full stake will be refunded. It typically reflects in your balance within 2–6 hours.
• If the required overs or time has not been completed after the match has started: The bet is declared void in accordance with international betting rules and the stake is returned.
• If enough of the match has been completed (e.g., a minimum of 5 overs per side in a T20): Bets are settled according to the DLS method or the official match result.
• For Live Betting: The result is settled based on the point at which the bet was placed; however, if the match is fully abandoned, your stake will be refunded.

If you have any doubts about a settlement, contact us via live chat right away. You can also check the status from your bet history.

Updating personal information at BookBet is handled in two steps:

General information changes (email address, date of birth):

1. Log in and click the profile icon in the top right corner.
2. Select "Edit Profile".
3. Update your details and tap "Save".

Mobile Number Change (Security Verification Required): Your mobile number is directly linked to payments and account security, so it cannot be changed from Settings alone — you'll need to request it via live chat or support@bookbet.click. After verifying your identity (national ID or passport), the support team will update your number within 24 hours.

Important: The real name provided at registration cannot be changed, as it is verified against your KYC documents.

Yes, absolutely. BookBet's website is built with a mobile-first design — when you open it in a mobile browser, the interface automatically adapts to your screen.

Supported Browsers:

• Chrome (Android & iOS) — recommended for the best experience
• Safari (iPhone/iPad)
• Firefox, Samsung Internet, Edge

What you can do in the browser: Deposits, withdrawals, live betting, casino games, bonus claims — everything. No features missing compared to the app.

Additional Tips: Open bookbet.click in Chrome and tap "Add to Home Screen" to create a shortcut — it looks and feels just like an app, and uses less data too.

Common reasons for account locks at BookBet and how to resolve them:

Reason 1 — Multiple Incorrect Password Attempts: Five consecutive incorrect password attempts will automatically lock your account for 30 minutes. After 30 minutes, try again or click the "Forgot Password?" link.

Reason 2 — KYC Verification Pending: If you don't submit identity documents within 30 days of registration, your account may be restricted. In that case, please send a photo of your NID or passport to support.

Reason 3 — Suspicious Activity: For your security, BookBet automatically locks accounts when suspicious activity is detected. Contact live chat immediately and verify your identity to regain access.

The Fastest Way to Get Help: Type "Account Locked" in live chat — issues are typically resolved within 15 minutes. Our 24/7 team is always on hand, even late at night.

BookBet is an internationally licensed online gaming platform. Our operations are conducted under a reputable regulatory authority, which ensures that:

• Financial Transparency: Member funds are kept completely separate from the company's operational accounts.
• Fair Play: All games and odds are regularly audited by independent auditors.
• Data Protection: 256-bit SSL encryption keeps all transactions and personal data secure.
• Fast Withdrawals: Under our licence terms, approved withdrawals must be processed within 48 hours — though we typically complete them in 5–10 minutes.

BookBet has earned the trust of over 500,000 registered members. If anyone contacts you claiming to represent BookBet and asks for money, it is a scam — always reach out through official channels only.

BookBet's support team is available 365 days a year, 24 hours a day. There are three main ways to reach us:

1. Live Chat (Fastest): Click the chat icon at the bottom-right of any page and chat in Bangla. Average response time is under 2 minutes — even at 2 AM, you'll get a reply right away.

2. Email Support: Write to support@bookbet.click. Email is best for complex issues, sending documents, or account change requests. Replies typically arrive within 2–6 hours.

3. FAQ & Self-Service: This page covers most common questions. Things like deposit limits or password resets can be handled on your own through Settings.

Please include the following when contacting support: Your username or registered mobile number — having these ready helps resolve issues faster.

No — absolutely not. BookBet is strictly for users aged 18 and above. This is both a condition of our license and an ethical responsibility — and we take both seriously.

Age Verification Process:

• Your date of birth is required at the time of registration.
• As part of the KYC process, your National ID or passport is verified before withdrawals or large deposits.
• If a user is found to be under 18 during verification, their account will be immediately closed and all deposited funds returned.

For Parents: If you suspect a minor in your household is using BookBet, contact us directly at support@bookbet.click. We will act promptly and can help close the account if needed.